Last updated: May 9, 2026
Welcome to Photo 4K AI Support. We're here to help you get the most out of the App, resolve any technical issues, and answer your questions about subscriptions, your account, and your data. Please review the FAQ below — it covers the most common questions. If you don't find what you need, contact us directly using the details below.
Open the App and tap any feature that requires a subscription, or open the Paywall directly from the App. You can choose between the Starter monthly plan, the Pro monthly plan, or the Pro annual plan. Payment is handled securely through your Apple ID and the App Store.
All subscriptions are managed by Apple. To cancel:
You can also reach this screen from inside the App: open Settings → Manage Subscription. Cancelling stops auto-renewal — your subscription remains active until the end of the current billing period, after which you will not be charged again.
Refunds for App Store purchases are issued by Apple, not by us directly. To request one, visit reportaproblem.apple.com, sign in with your Apple ID, find the Photo 4K AI purchase, and follow the on-screen instructions. If Apple approves the refund, we will be notified automatically and your account will be updated.
Make sure you are signed in with the same Apple ID you used for the original purchase, then open the App and go to Settings → Restore Purchases. Your subscription and any remaining credits associated with that Apple ID will be re-linked automatically.
Apple will retry the charge automatically for up to 60 days. During that time you may temporarily lose access to subscription features. Update your payment method in Settings → [your name] → Payment & Shipping on iOS. If the retry succeeds, your subscription resumes automatically.
Each photo enhancement (generation) consumes one credit. Credits are included with your subscription and reset at the start of each billing period. The Starter plan includes 5 credits per month; the Pro monthly and Pro annual plans include 20 credits per month. Unused credits do not roll over to the next period.
Yes. Active subscribers can purchase a 5-credit top-up pack at any time from the Manage Subscription screen. Top-up credits are added immediately and remain valid for the duration of your active subscription.
No. If a generation fails on our side or is blocked by content moderation, the credit is automatically refunded to your account within a few seconds. If you ever notice a credit was charged but no enhanced result was delivered, contact us with the approximate time and we will investigate.
You can delete your account at any time directly from the App: Settings → Delete Account. This permanently removes your user record, your subscription association, your generation history, and any photos still in temporary storage. Note that an active App Store subscription is separate — to stop being billed, you must also cancel the subscription via Apple as described above.
Original photos and enhanced results are automatically deleted from our servers within 7 days of generation. Once deleted, they cannot be recovered. We recommend saving any enhanced result you want to keep to your device's photo library using the in-App save action.
No. Your photos are used only to deliver the enhanced result back to you and are not used to train any AI model.
If you are located in the EEA, the UK, or another jurisdiction with data subject rights (such as GDPR), you can request a copy of your data, correction, or deletion by emailing us at info@agenticmindlabs.com. We will respond within 30 days. See our Privacy Policy for full details.
First, please try the following standard steps:
If the issue persists, email us with your device model, iOS version, App version, and a brief description of when the crash occurs. Screenshots or screen recordings are very helpful.
Most enhancements complete within 15–45 seconds. If you see a timeout error, please check your internet connection and try again. If you continue to experience timeouts, email us — we may need to investigate provider-side latency.
For safety reasons, our AI provider blocks certain types of content from being processed. If you believe this was a mistake, try a different photo. We do not store the rejected photo, and no credit is charged for blocked generations.
Make sure Photo 4K AI has Photos access enabled: iOS Settings → Photo 4K AI → Photos → All Photos (or Limited, with the photos you want available). Without this permission, the App cannot read your selected photos or save the enhanced results.
The App is fully localized in English, Turkish, Spanish, Simplified Chinese, Japanese, Brazilian Portuguese, German, French, Korean, Russian, Italian, and Arabic. The App automatically uses your device's language setting.
Photo 4K AI is available worldwide on the Apple App Store, subject to local laws and Apple's regional availability rules.
If you believe any content, behavior, or use of Photo 4K AI violates our Terms of Use, applicable law, or the rights of any third party (including intellectual property rights), please report it to info@agenticmindlabs.com with the subject line "Report". We take reports seriously and will investigate promptly. For Digital Services Act (DSA) related notices in the European Union, please use the same address and clearly state that your message is a DSA notice.
Photo 4K AI is operated by Mert Eren. All trademarks and service marks are the property of their respective owners. Apple, the App Store, and iOS are trademarks of Apple Inc.